Forum marketing can be an effective way to make your online business
stand out from the crowd. Forum users are generally tech savvy and open
to making online purchases. Many forum users are also respected experts
and bloggers on the specific topics covered by the forum.
Forum marketing can be considered a high-ROI strategy because making a good impression in front of this savvy and influential audience can help your marketing message spread far and wide.
Follow this step-by-step guide to effectively use forum marketing as a part of your overall online marketing strategy and avoid some common mistakes.
Find the Right Forums for Your Market Niche
Not all forums are worth your time. Successful forum marketing means finding the right community for your business.
Look for popular forums that cover your niche topic. Start by asking your employees, suppliers, and customers which online communities they hang out in. Also, try doing a simple Google search for a keyword related to your niche plus "forum." For example, if your business is golf related, then you could search Google for "golf forum."
While you'll probably come across hundreds, and possibly thousands of forums, you'll want to narrow your list to 5-10 forums that will be worth your time using the following criteria:
- Look for forums that have at least 1,000 members and 10,000 posts.
- Make sure the forum gets at least ten to fifteen new posts on a daily basis.
- Ignore forums that are overrun by spam.
- Avoid forums hosted by your direct competitors.
Once you find the forums you'd like to consider for online marketing, you'll want to set up your forum accounts right away.
Seniority is important in forum communities. Users with older registration dates are given more deference than newer users. Some forums even prevent new users from posting for the first few days after their initial registration. Given the tremendous advantage of early registration, you should create your forum accounts as soon as possible.
Effective forum marketing means that it is part of your long-term strategy. Think of forums as a permanent marketing channel for your business, instead of just one of many targets to blast your new advertising campaign.
Don't let the idea of being new to an online forum discourage you. You'll have plenty of opportunities to build relationships and establish credibility and authority in the forum community.
Check the Community Guidelines Before Posting
During the registration process, you will be asked to agree to the forum's user agreement and posting guidelines. Read these rules and guidelines carefully. There is a lot of boilerplate legal language in these documents, so it may be tempting to just skip over them and click "yes" without reading. However, many forums have unique guidelines that you need to pay attention to. Some of the most important issues to look for include:
- Are users allowed to place links in their posts?
- Are users allowed to promote their own businesses?
- Are users allowed to post commercial messages in their signatures?
- Are users allowed to contact other members for commercial purposes?
- What restrictions are placed on new users?
- What special privileges are given to veteran users?
Pick an Interesting Username and Avatar (or Photo)
Your username and avatar are the first things other users will notice about you. Pick a username that is easy to remember and pronounce. Using your real name might be appropriate, especially if your name is closely identified with your brand. Stay away from bizarre number combination or odd spellings. Do not pick usernames that only have meaning for you but would otherwise be nonsensical to everyone else (e.g. your favorite grade school teacher's initials).
Avatars are small pictures attached to all your posts. A good headshot of yourself or cute pictures of your kids or pets make the best avatars. Avoid using any pictures that might be considered offensive or controversial.
The best advice is to go with an actual picture of yourself, as people prefer interacting and doing business with real people.
Create a Compelling User Profile
A good profile can help you establish credibility on the forum. Provide a solid description of your expertise and experience, and feel free to add in a couple of personal tidbits to humanize your profile. Information about your hometown, your pet's name, or your favorite sports team are good ways to break the ice. Stay away from sharing potentially polarizing information, such as political or religious affiliations.
Provide contact information so other users can get in touch with you if they're interested in learning more about your business. A lot of spammers and identity thieves search through forums for personal information. Therefore, you should only share information you wouldn't mind being made public.
Most forums today will allow you to post links to your Facebook page, LinkedIn Profile, and Twitter account, along with other social media accounts such as Pinterest and Instagram. Be sure to take advantage of these chances and link to them.
Introduce Yourself to the Community
Many forums encourage new users to introduce themselves to the community by making an introductory post. This is usually done in threads especially designated for welcoming new members. These threads are usually called some variation of "Say Hi Here," "How Did You Find Us?" or " New Members Check In Here."
Your introductory post should include a brief description of your expertise and an explanation of why you joined the forum. Let the other users know that your main goal is to contribute to and learn from the community. Do not make any marketing pitches in your first post.
If you try to sell anything in your first post you will very likely get banned. Remember it's all about joining the community, being helpful, and adding value.
Spend Some Time "Lurking" on the Forum
Aside from your introductory post, resist the urge to start posting right away. Forums can be tight-knit communities that tend to shun and haze newcomers.
Spend some time reading the forum to get a sense of the community's special quirks and cultural norms. Figure out who the influential users are and note which topics are perennial favorites. Learning this information will help you fit in more quickly.
You'll also get a lot of valuable insight into what the most common questions are in your market, what problems people have, and the most common types of solutions.
Make Valuable and Useful Contributions to the Community
This is the key to successful forum marketing. Whenever anyone asks a question related to your products or services, dazzle them with incredibly useful answers. These situations are opportunities to demonstrate your expertise and to generate goodwill. Back up your advice with links to trusted sources, and respond to questions quickly.
Leave out your sales pitch at the beginning. Any hint of bias in your initial posts will erase all of your hard work. By keeping your answers objective, the entire community will start thinking of you as a trusted expert. They will soon start asking you for your recommendations. When you get direct inquiries for recommendations you may then safely mention your business without appearing biased.
Put Your Website URL in Your Signature File
Forum signatures are blocks of text or graphics that are attached to the end of all your posts. Most people use signatures to display their favorite quotes or links to their favorite websites. Some forums also allow users to use set up to promote their own websites. If you are in a forum that allows self-promotional signatures, make sure you take full advantage of this opportunity and create a forum marketing signature that works.
Do not abuse this opportunity by putting flashy images or long advertising messages in your signature. An accurate, short description of your business and a link to your website is the best way to go.
Over time, as you make more posts and answer more questions in the forum, you'll have more and more chances for people to see your signature find and drive traffic back to your website.
Avoid Controversy and Drama
Do not get drawn into arguments. It would be a shame to get banned just because you started arguing over politics, religion, or other heated topics. Keep these things in mind before posting or responding to posts in online forums:
- Constantly remind yourself that your mission here is to build goodwill for your business.
- Stay away from charged topics like politics or religion.
- Resist the urge to respond to criticism. If you have to answer, at least give yourself a couple of hours to cool off before responding.
- Use emoji to indicate when you're being sarcastic.
- End discussions the moment you sense that it is getting contentious. Just say you agree to disagree and that you want to move on to other more pleasant topics.
Once you have the respect of the users you can start more aggressive marketing campaigns. Focus on marketing techniques that provide a benefit for the forum community. For example, offer the forum members special discounts, free samples, or fun contests. Be sure to get the permission of the forum's moderators before you start these campaigns.
A great method is to offer something for free as a way to drive traffic to build your email list.
Use Caution if Outsourcing Forum Marketing
Many marketing firms use bots or low-skilled workers to spam forums. This is not the type of marketing you want. Forum spam may bring in a little temporary traffic to your website, but in the long run, these campaigns can seriously damage your online reputation.
When you hire a social media marketing manager, make sure they understand that you will only accept ethical marketing practices that will enhance your image.